Call recording notice

Every call you place through the app to confirm an appointment with a homeowner is recorded as audio and converted into a written transcript. This applies to every confirmation call, not just some of them.

You are told in the app, before and during the call, that the call is recorded.

We do not play an automated recording message to the homeowner. You are the one speaking to them. Where the law requires everyone on a call to agree to a recording, you must tell the homeowner at the start of the call that it is recorded, and continue only if they agree.

• As proof of what was said if a charge is disputed, for example whether an appointment was really confirmed or declined.
• For quality review, including the automated check that looks for a locked detail (last name, street address, phone number, or email) being asked for or shared off script.
• To train our own reviewers on what good and bad calls sound like.

You, the closer who placed the call, can listen to and read the transcript of your own call only after that appointment has been charged.

Our staff who perform quality review can access recordings and transcripts as part of that review.

We keep a call recording for 90 days from the start of the recording, and its transcript for 12 calendar months from the same moment. After that they are deleted and can no longer be played or read, by you or by us.

Recording-consent and telemarketing laws are different from state to state, and some states require every party on the call to consent before it can be recorded. Before you call a homeowner, you are responsible for knowing and following the laws that apply to you and to the homeowner, in both of your states.

This notice is published by Gralivant LLC, a Texas company, which runs the Gralivant platform. Questions about call recording go to support@gralivant.com.