Legal
Terms of Service
Last updated: May 2025
1. Services
Gralivant provides outbound appointment setting and pipeline building services to home service businesses. The specific scope of services for each client is defined in a separate service agreement or proposal. These Terms of Service apply to all engagements with Gralivant.
2. Client Responsibilities
To receive the full benefit of our services, clients agree to:
- Provide accurate business information, access to relevant tools, and timely responses to our team
- Assign a designated point of contact who can make decisions on behalf of the business
- Ensure that sales team members are available and prepared to handle booked appointments
- Provide honest feedback on appointment quality and show rates so the system can be optimized
3. Payment Terms
Payment terms are specified in your individual service agreement. All fees are due as outlined in that agreement. Gralivant reserves the right to pause or discontinue service in the event of non-payment. All fees are non-refundable except as described in the 30-Day Guarantee below.
4. 30-Day Results Guarantee
Gralivant offers a 30-day results guarantee on qualifying engagements. If we do not generate a defined results threshold within the first 30 days of active service, the client is entitled to a full refund of fees paid for that period. The results threshold is defined in the service agreement. This guarantee does not apply in cases where the client has failed to meet their responsibilities as outlined in Section 2.
5. Confidentiality
Both parties agree to keep the details of the engagement, including strategy, scripts, systems, and pricing, confidential. Gralivant will not share client business information with third parties outside of what is necessary to deliver the agreed-upon services. Clients agree not to reverse-engineer, resell, or distribute the systems, scripts, or processes provided by Gralivant.
6. Intellectual Property
All systems, templates, scripts, and processes developed by Gralivant remain the intellectual property of Gralivant unless explicitly transferred in writing. Clients who purchase Done-With-You engagements receive a license to use the delivered materials for their own business operations. This license does not include the right to resell or sublicense those materials.
7. Limitation of Liability
Gralivant is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim related to our services is limited to the fees paid by the client in the 30 days prior to the claim. We do not guarantee specific revenue outcomes, close rates, or business results beyond what is stated in the service agreement.
8. Termination
Either party may terminate the engagement with written notice as specified in the service agreement. Upon termination, Gralivant will deliver any work product completed to that point. Fees already paid are non-refundable except as covered by the 30-day guarantee.
9. Governing Law
These Terms are governed by the laws of the United States. Any disputes arising from these Terms or from service engagements shall be resolved through good-faith negotiation first, followed by binding arbitration if necessary.
10. Changes to These Terms
Gralivant reserves the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.