Our operating standards

What you can hold us to.

Eight standards that describe exactly how appointments, payment and your details work. Nothing here changes without saying so.

Our operating standards

Hold us to this.

Confirmation
You confirm first.
Nothing is final until you have spoken to the homeowner yourself, on the phone.
Payment
You pay only for confirmed appointments.
If you do not confirm, nothing is charged.
Declines
A declined appointment costs nothing.
The hold returns to your balance and you owe nothing.
Territory
One team per area, per trade.
While an area is yours, we do not book it for anyone else in your trade.
Privacy
Details stay locked until you confirm.
First name, city, zip and time before you confirm. The rest opens after.
Calls
Confirmation calls are recorded.
Every confirmation call is recorded for quality.
Compliance
Calling hours and opt-outs are handled by us.
Calling hours, do-not-call rules and opt-outs are handled on our side.
Balance
A balance you can always see.
What is available, what is on hold and what was captured.

Said plainly

A no-show after you confirm is not refunded. That is why the confirmation call is yours.

Our operating standards